Delivery & returns

If you're not completely happy with an item, we'll exchange it or give you a refund, provided that it's returned to

us in its original condition & packaging, unworn, unwashed, and with all labels attached.

UK returns need to be received back by us within 7 days of receiving your order

Four days should be allowed for postage, so please make sure your item is posted within 3 days of receipt. Please make sure you get proof of postage from the post office, you should keep this proof until you've received your

refund or replacement. We will send you an email to let you know when your return has been received.

Items that can be returned

All items bought from max-core.com can be returned.

Services that can't be refunded

Shipping charges won't be refunded if goods are simply returned. Shipping is £5.95.

"I've received a max-core product as a gift from someone else. Can I return them?"

You can return items as normal - please refer to the return guidelines above and on the paperwork that came with the goods.

You might want to note that the purchaser will automatically be notified by email of any returns, refunds or replacements. Sorry, we can't prevent this as it's an automated part of our returns system.

If you want replacement items of a higher value than the return, we'll need to have the cardholder's permission before making any additional charge to their card. Alternatively, you can pay any difference owing with your own card. If you'd like to do this, please include clear payment instructions with the returned items, together with your own contact details in case we have a query.

Refunds can only be issued to the card which was used to pay for the goods. Sorry, but we can't offer credit notes.

This policy doesn't affect your statutory rights.